How do we collect information from you?

 

We obtain information about you when you use our website, for example, or when you contact us about products and services, to make a hire or purchase, or if you register to receive one of our regular newsletters.

 

What type of information is collected from you?

 

The personal information we collect might include your name, address, email address.

If you hire or purchase a product from us and use your credit card, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

 

How is your information used?

 

We may use your information to:

1.process orders that you have submitted;

2.to carry out our obligations arising from any contracts entered into by you and us;

3.provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

4.seek your views or comments on the services we provide;

5.notify you of changes to our services;

6.send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

 

We will not sell or rent your information to third parties. We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and to distribute electronic communications). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties beyond the Trigger Concepts network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. We work closely with various third-party product providers to bring you a range of quality and reliable products and services. When you enquire about or purchase one or more of these products, the relevant third-party product provider may use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy.

 

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we're under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Your choices

 

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us or you want to correct the information we hold please advise us by e-mail at techup@triggerconcepts.co.uk or telephone on 01256 889288

 

You have the right to ask for a copy of the information Trigger Concepts holds about you. We reserve the right to charge a reasonable fee to cover our costs in providing you with details of the information we hold about you when a request is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with requests for further copies of the same information. (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

 

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Trigger Concepts takes all reasonable steps to keep your data and personal contact information secure.

 

Links to other websites

 

Our pages may contain links to other websites, and you should be aware that we are not responsible for the privacy practices on other websites.

 

Transferring your information outside of Europe

 

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Review of this Policy

 

We keep this Policy under regular review. This Policy was last updated on 15th May 2018.